FAQ’s

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If you're on this page, you're probably facing a stumbling block in your life and we're so glad you're exploring options for support. 

We believe you absolutely can benefit from therapy. Whether you are looking for tools and strategies to navigate a specific challenge, or just need a safe, non-judgmental place to process your emotions, we're here to help. 

We believe in a collaborative approach and know no two journeys are alike. We look forward to hearing your story and working with you to craft a plan of action that helps you to achieve your goals so you can feel your best and be more fulfilled in this stage of your life. 

Therapy is an investment in your emotional well-being, personal growth, and overall mental health. Session fees vary depending on the clinician’s training, experience, and the length of the session.

• Licensed Professional Counselors (LPCs): These clinicians have earned a Master’s degree in counseling, hold a professional license in Virginia, and have completed advanced clinical training.
   
• Residents in Counseling: These professionals have completed their Master’s degree and are accruing the supervised clinical hours required for state licensure.
   
• Clinical Interns: Graduate students currently enrolled in a Master’s program in counseling who provide therapy under the close supervision of licensed professionals as part of their training.
   

Our rates reflect the expertise and experience of each clinician on our team.
 

Click here to view a detailed list of session types and current rates.

We offer several options and formats to meet your needs:

• Initial Session: Your first appointment is typically a 60-minute intake, where we’ll gather background information and collaboratively determine the best next steps to support your treatment goals.
   
• Follow-Up Sessions: Most individual sessions are 45 minutes, and couples sessions are 80 minutes.
   

Specialized Sessions:

• EMDR Intensives: 2-hour sessions for trauma or deeper processing work.

• Couples Intensives: a 3-hour workshop + 1-hour follow-up session.

• Therapy Intensives: Full-day (or multi-day) immersive sessions tailored to your goals, designed to provide focused, in-depth work and accelerated progress.

Before your appointment, you’ll receive a link to our secure client portal, where you can complete new-client paperwork and provide background information to help guide treatment planning. If there’s anything you’re not comfortable sharing in the forms, that’s completely fine—you can bring it up in session whenever you feel ready.

Therapy is offered in-person (by some providers) at Be Hive Wellness, 8245 Boone Blvd, Suite 630 in Vienna, VA (near Tysons Corner) and virtually via a secure, HIPAA compliant platform within our portal. Let us know your preference for sessions when scheduling your first appointment. 

All new clients will receive an appointment reminder email that contains a telehealth link. If you've arranged to meet in-person you can ignore the link. 

Follow-up sessions can be scheduled with your provider or via the portal and you will have the option to indicate your session preference. 

In instances where you are unable to make a scheduled in-person session (due to timing, illness, etc.) please communicate with your provider to switch to telehealth.

Please note, per current licensure regulations, we are only able to conduct therapy sessions with clients physically located within the state of Virginia or Florida during sessions. 

If you are located in another state or area of the world and are unable to travel to Virginia, let us know so that we can discuss your options. 

We are a small, boutique-like practice with out-of-network providers. Our focus is on client care and practicing in a manner that allows you to have an individualized experience with custom treatment plans and solutions to get you the support you need. 

As such, we are not paneled by any insurance companies nor bound by their many (and ever-changing!) dictations. We do, however, encourage you to use your out-of-network benefits if applicable and have partnered with Mentaya, a service that streamlines getting reimbursed for your therapy sessions. If you qualify, you have the option to use Mentaya to file claims on your behalf. They handle all the insurance paperwork and charge a 5% fee. 

You also have the option to file claims yourself. Upon request, we will provide you with receipts of service to submit to your insurance company for reimbursement. Statements will include dates of service, the service code, and a diagnostic code. If you have questions or concerns about diagnoses, please discuss with your provider in session. 

To determine your out-of-network benefits and what you can expect to be reimbursed, click here. You will need to input your first and last name, date of birth, insurance company, and member ID. 

Alternatively, you can call the customer service / mental health number on the back of your insurance card.  Ask what the reimbursement rate is for an out-of-network mental health therapist and for any information you need to know regarding how to submit statements for reimbursement. 

Your insurance company may wish to look us up by NPI number, which is 1215621974, or by our tax ID, which is EIN 93-1631092. If they request billing codes, you can find a list of CPT codes per service type here. 

If your insurance company requires  procedure and diagnostic codes, please tell them:

• Procedural code: CPT 90791 for the initial intake appointment and CPT 90834 for follow-up appointments 
• Temporary diagnostic code: F43.20

Some alternatives that may be available to offset your out-of-pocket costs include Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA).  Please review your specific program for eligibility.  Depending on your tax status, fees paid for mental health services may be tax deducible as an itemized medical expense. 

Medicare, Medicaid, and TRICARE Clients: 

Please note our practice is private pay. We are not enrolled with Medicare, Medicaid, or TRICARE. Payment in full is due at the time of service, according to our published fee schedule.

Medicare & Medicaid: Because we are not participating providers with Medicare or Medicaid, we are unable to submit claims or provide documentation for clients to seek reimbursement from these programs. If you are covered under Medicare or Medicaid, please let us know before scheduling so we can discuss options and next steps.

TRICARE: TRICARE does not offer standard out-of-network benefits in the same way commercial PPO plans do. In order for TRICARE to consider reimbursement, you must first obtain a referral and prior authorization from your Primary Care Manager before services begin.

This means:

• You are responsible for full payment at the time of service.
• We do not participate with TRICARE and do not submit claims on your behalf (including through third-party services such as Mentaya).
• We can provide you with a detailed superbill that you may submit directly to TRICARE. If approved, reimbursement will be paid directly to you.
• Because we are not affiliated with TRICARE as participating or non-participating providers, we cannot guarantee reimbursement and do not adjust or reduce our fees based on TRICARE’s “allowed amount.”

Important: If you are covered by Medicare, Medicaid, or TRICARE, please notify us prior to scheduling so we can determine the best approach for your situation.

We are partnered with Mentaya, a service that streamlines getting reimbursed for your therapy sessions through your out-of-network benefits.

Mentaya is a great option if you:

• Have out-of-network benefits

• Feel overwhelmed by superbills and insurance

• Have submitted superbills but failed to get any reimbursement

• Simply want to skip the hassle of paperwork!

If you are not aware of what your insurance out-of-network benefits are, you can look them up via Mentaya’s tracker by clicking here. 

If you chose to use Mentaya to submit for out-of-network claims, here's how it works:

1. Sign up for Mentaya: https://mentaya.co/inviteclient/bewellsupport

2. Our practice will enter your sessions into the platform.

3. Mentaya submits the claim and handles any insurance follow-up.

4. You get reimbursed by insurance!

Mentaya charges a 5% fee per claim, which includes handling any paperwork required,

dealing with denials, and calling insurance companies.

It's risk-free: They guarantee claims are successfully submitted, or a full refund of their fees.

You also have the option to submit claims yourself to your insurance company. To do so, email support@bewell-wellness.com requesting your statement. We will need to input a diagnostic code, after which you will be able to download receipts in the client portal. 

We get it. Therapy IS expensive and seems like a luxury not everyone can afford. We don't love the way our healthcare system operates and wish therapy were more easily accessible to everyone. 

That said, we also believe that investing in yourself and choosing to prioritize your mental health are among the best  decisions you can make. We encourage you to view the decision to start therapy as a powerful choice in taking action to create the life you desire. We've worked in various settings over the years and have seen first hand that clients who choose to invest in therapy and value the process as worthwhile tend to experience better results. 

We're happy to discuss any financial concerns you have and to help you find solutions to getting the support you need.

We run free postpartum support groups twice a month and also work with individuals eligible for grant funding through Postpartum Support Virginia's Shelane's fund. 

We have also created various workshops and virtual offerings to provide lower cost options for those looking for tools and strategies  to improve their lives.  If you're not able to commit to therapy, these workshops may be a good option that provides information & evidence-based strategies in a self-paced format:

Empowered Motherhood

Maternal Rage

Become Your Best Self

Please let your provider know as soon as possible if you cannot make a scheduled session. Per our cancellation policy, we do require 24-hours notice to reschedule your session without penalty. 

We know that life can be unpredictable and things come up last minute like sick kids, flat tires, and spontaneous work meetings. If you unexpectedly cannot make your session, please email your provider directly to determine a plan. We don't love having to charge for unheld sessions and would prefer to connect in some manner, for some portion of the session if possible.

If you'd planned to meet in person, you have the option to switch to a virtual session or a phone call. We know you don't want to spend 45 minutes in front of a video camera if you're in bed with a fever, but a 15-minute phone check in can do wonders to keep you on track with your therapy goals.

No matter how skilled or compassionate a therapist may be, sometimes personal dynamics can make it hard to feel safe and connected—whether they remind you of a past relationship or just don’t click in the way you need. 

If you begin therapy and feel your therapist isn’t the right fit for any reason, please reach out to our Client Coordinator at support@bewell-wellness.com. 

We’re committed to helping you find a therapist you feel fully comfortable with, whether that means connecting you with another provider on our team or offering referrals to ensure the best possible support for your journey.